Assessor Resource

ICTTEN3104A
Maintain an electronic system

Assessment tool

Version 1.0
Issue Date: May 2024


Technical staff who maintain an electronic system on site and from remote locations apply the skills and knowledge in this unit.

On site routine maintenance involves inspection of critical parts, replacement of disposable items and confirmation that performance is within specification and operating levels are normal.

Remote monitoring may be implemented from a Network Management Centre or Help Desk via dedicated communications services or by web-based services. Performance monitoring, investigation of alarms and updating of software, firmware and security systems are all able to be managed remotely.

This unit applies to all telecommunications applications including telephony, data, and video and multimedia.

This unit describes the performance outcomes, skills and knowledge required to perform periodic maintenance and testing of electronic systems and equipment on site and from remote locations, ensuring that electronic systems remain safe and fit for purpose.

This unit does not include the major servicing of equipment or repair due to breakdowns.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify maintenance required

communicate maintenance details to customers and work associates

undertake preventive maintenance routines on site and remotely

conduct and interpret tests

complete documentation.

Context of, and specific resources for assessment

Assessment must ensure:

suitable site for maintenance of a range of equipment

use of test equipment currently used in industry

relevant regulatory and equipment documentation that impact on work activities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of an oral and written report prepared by the candidate including test results and recommendations

direct observation of the candidate maintaining an electronic system on site and remotely

oral or written questioning of required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN3077A Commission an electronic unit

ICTTEN3089A Repair and replace telecommunications network hardware.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with internal and external personnel on technical and operational matters

literacy skills to interpret technical documentation, such as equipment manuals and specifications

numeracy skills to record and process measurements

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to:

read and interpret results from testing routines

use electronic test equipment

use remote maintenance software to:

monitor and control a remote system

perform maintenance tasks

upload and download files

Required knowledge

features and operating requirements of electronic equipment

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

specific occupational health and safety (OHS) requirements relating to the activity and site conditions

testing methods and performance requirements

troubleshooting and repair procedures

typical issues and challenges that occur on site and when conducting remote maintenance

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Consult with customer may include:

access arrangements

duration

location

nature of works

time.

Schedule may be:

hourly

daily

weekly

monthly

annually

according to maintenance schedule

initiated by:

alarms

elapsed time

error messages.

Maintenance may include:

adjusting carrier frequency

blowing dust out of power supply

changing air filter

checking low voltage (LV) circuit breaker

infrared scan

measuring transmission line pressurisation

mechanical inspection

monitoring transmitter forward radio frequency (RF) power level

monitoring transmitter reflected RF power level

testing coolant system

testing over-current trip settings

visual inspection.

Appropriate person may include:

customer

help desk operations manager

network management centre manager

project manager

supervisor.

Equipment may include:

battery backup

biometrics

broadband cable network

broadcast transmitter

closed circuit TV (CCTV)

multiplexer:

synchronous digital hierarchy(SDH)/synchronous optical network (SONET)

statistical

radio frequency identification (RFID)

solar panel power supply

supervisory control and data acquisition (SCADA)

transmission system

voice over internet protocol (VoIP).

Remote interrogation may include:

dedicated virtual private network (VPN)

local area network (LAN)

SCADA system:

cellular telemetry

integrated dispatch enhanced network (IDEN) SCADA

web-based SCADA

wireless SCADA

transaction language 1 (TL1) interface

wide area network (WAN)

web server and simple network management protocol (SNMP) agent.

Corrective action may include:

checking warranties and service agreements to establish if repair or alteration is covered

electronic adjustment

organising warranty replacement from manufacturer

physical adjustment

repair or replacement of parts or equipment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult with customer or property owner to arrange for site access if required 
Plan a schedule of routine preventive maintenance for the electronic system based on recommended maintenance periods from manufacturer's handbooks and specifications 
Report to appropriate person the impact of proposed maintenance activities on customer's service delivery 
Confirm equipment is accessible and correctly set up for on site preventive maintenance activities and for remote interrogation if required 
Confirm that alarms are functioning according to manufacturer's specifications and enterprise guidelines 
Take corrective action if anomalies or faults are detected, according to enterprise guidelines and manufacturer's specifications 
Conduct preventive maintenance according to planned schedule 
Report to appropriate person any instances where the maintenance activities cannot be fully met or where there are identified defects outside the planned schedule 
Verify equipment is functioning against expected operational parameters to confirm operational status 
Take corrective action if faults are detected, according to enterprise guidelines and manufacturer's specifications 
Escalate to the next level of support when required where preventive maintenance activity falls outside own level of expertise 
Dispose of on site waste materials according to safe working practices and approved procedures 
Record results of routine tests and make recommendations 
Store records according to enterprise guidelines 

Forms

Assessment Cover Sheet

ICTTEN3104A - Maintain an electronic system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN3104A - Maintain an electronic system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: